At LUXURIOUS DRINKS Sales, we take pride in offering premium spirits to our discerning global clientele. We are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a straightforward returns and exchanges process.

Return & Exchange Eligibility

To be eligible for a return or exchange, your item must:

  • Be in its original, unopened condition with seals intact
  • Be in the original packaging
  • Have been purchased within the last 15 days from the delivery date
  • Not be part of our non-returnable items (see below)

Non-Returnable Items

Due to the nature of our premium spirits and regulatory requirements, we cannot accept returns or exchanges on the following products once purchased:

  • Any bottle that has been opened or tampered with
  • Limited edition or special release spirits
  • Personalized or custom orders

Return Process

Follow these steps to initiate a return or exchange:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return.
  2. Receive Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Items: Securely package the item(s) in their original packaging.
  4. Ship Items: Send the package to the address provided with your RMA. We recommend using a tracked shipping service.
  5. Inspection: Once received, our team will inspect the returned items.
  6. Resolution: Upon approval, we will process your refund or exchange within 5 business days.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or damaged product). Original shipping fees are non-refundable.

Refund Timeline and Method

Once your return is received and inspected:

  • Refunds will be processed within 5 business days
  • Your refund will be credited to your original payment method
  • Please allow 7-10 business days for the refund to appear on your credit card statement or PayPal account
  • Digital wallet refunds may take up to 10 business days to process

Exchanges

If you need to exchange an item for a different product:

  1. Follow the return process outlined above
  2. Clearly indicate that you wish to exchange the product
  3. Specify the replacement product you prefer
  4. If the exchange item costs more, you will need to pay the difference
  5. If the exchange item costs less, we will refund the difference

Damaged or Incorrect Items

If you receive a damaged item or incorrect product:

  • Contact us immediately at [email protected]
  • Provide your order number and photos of the damaged item or incorrect product
  • We will arrange for a replacement or refund at no additional cost to you
  • In some cases, we may ask you to return the item, and we will provide a prepaid shipping label

Return Request Template

Use the following template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear LUXURIOUS DRINKS Sales Team, I would like to request a return/exchange for my recent order. Order Number: [Your Order Number] Order Date: [Date of Order] Product(s) to Return: [Product Name(s) and Quantity] Reason for Return: [Please specify reason] I have reviewed the returns policy and confirm that the item(s) are in their original, unopened condition. Please provide instructions for returning the item(s) and any additional information needed. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number]

Contact Information

For any questions regarding returns or exchanges, please contact our dedicated customer service team:

Email: [email protected]

Address: 38 Commercial Rd, Newport, GB NP7A 5OV

Please allow 24-48 hours for a response during business days.

We appreciate your trust in LUXURIOUS DRINKS Sales and are committed to ensuring your complete satisfaction with our premium spirits collection.