Welcome to LUXURIOUS DRINKS Sales, where we bring premium spirits to your doorstep with elegance and reliability. Our FAQ section is designed to address common queries about our products, services, and policies. Should you need further assistance, our customer service team is always ready to help.

Product Questions

What types of spirits do you offer?
We specialise in a curated selection of premium spirits, including Absinthe, Aperitief, Bourbon, Liqueur, Pisco, Rum, and Vodka. Each product is authentic and of the highest quality, sourced from renowned regions worldwide.
How do you ensure the quality and authenticity of your products?
Every bottle is meticulously vetted for quality and authenticity before shipment. We partner with trusted suppliers to guarantee that you receive only genuine premium spirits, whether it’s a rare Japanese whisky or a smooth Caribbean rum.

Shipping & Delivery

Where do you deliver?
We offer global delivery to most regions, excluding Asia and select remote areas. Our network ensures reliable service to major cities like London and Los Angeles, bringing world-class spirits right to your door.
What are your shipping options?
We provide two tailored shipping methods:
– Standard Shipping: £12.95 via DHL or FedEx, with delivery within 10-15 days after dispatch.
– Free Shipping: For orders over £50, we use EMS, with delivery typically in 15-25 days after dispatch.
How long does order processing take?
Orders are processed within 1-2 business days. You will receive a confirmation email with tracking details once your order is dispatched.

Payment & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are secure and encrypted to protect your information.
How can I manage my account?
You can create an account on our website to track orders, save preferences, and enjoy a personalised shopping experience. For any account-related issues, contact us at [email protected].

Returns & Refunds

What is your return policy?
We offer a 15-day return policy from the date of receipt. If you are unsatisfied with your purchase, please contact our customer service team for assistance. Returns are subject to conditions to ensure product integrity.
How do I initiate a return?
Email us at [email protected] with your order details and reason for return. Our team will guide you through the process and ensure a resolution that prioritises your satisfaction.

General Inquiries

How can I contact customer service?
Reach us via email at [email protected] or visit our website newliquorvault.com for more information. We are committed to providing prompt and courteous support.
Do you offer discounts or promotions?
Yes, we occasionally run promotions and offer free shipping on orders over £50. Stay updated by subscribing to our newsletter or following us on social media.

Thank you for choosing LUXURIOUS DRINKS Sales. We are honoured to elevate your drinking experience, one delivery at a time.

Website: newliquorvault.com | Email: [email protected] | Address: 38 Commercial Rd, Newport, GB NP7A 5OV